Terms & conditions

We advise all our customers to look through our terms and conditions.

Payment

All seats are reserved online but payment is made on the day in Euros for all French resorts and in Swiss Francs for resorts within Switzerland.

Confirmation/Travel Tickets

Will be sent to you by e-mail. You should ensure that your Confirmation/Ticket is presented to our driver for both the outward and return journey as it acts as your authorization to travel. All transfers are shared unless otherwise stated as private.

Luggage

Is limited to one suitcase/large bag + sports equipment (either one snowboard or set of skis with boots). Excess to this will result in a 10 euro supplement per passenger. All excess baggage must be notified to the Alpybus office prior to transfer. Alpybus will not be held responsible for any damage to luggage during loading/ unloading from the vehicle.

Non-Smoking

We do not allow smoking aboard any of our vehicles.

Alcohol, Food and Drink

No alcohol may be consumed or transported on any of our vehicles. We reserve the right to refuse to transport any person who appears to be under the influence of alcohol or substances, their ticket would be non refundable. No food or drink can be consumed on any Alpybus vehicle. If any client should soil the vehicle then an on the spot charge of 100 Euros is payable before departing the vehicle to our driver.

Cancellations

If you need to cancel or amend an existing booking it is required that you call our office at least 3 days in advance of travel. Any passenger size changes made with less than 24 hours prior to transfer are subject to additional charges.

Change of Drop off/Pickup Location

Alpybus reserves the right to alter drop off/pickup locations when deemed necessary in the case of pedestrianized areas, narrow roads, weather conditions, and road conditions for the safety and welfare of Alpybus customers, employees, and its transport.

Change of Transfer Time

Alpybus runs a scheduled service to Chamonix , however Alpybus does reserve the right to adjust the time table when deemed necessary.

Mini-Bus Insurance

All Alpybus mini buses are insured for passengers riding.

Behavior

We do not stand for inappropriate or abusive behavior from our clients. Any Alpybus employee reserves the right to impede a customer from travelling if abusive.

Force Majeure

We cannot accept responsibility for changes to, or cancellation of, transfer arrangements caused by events beyond our control. For example, changes caused by: war, threat of war, riots, civil strife, strikes, industrial action, terrorist activity, natural disasters, fire, technical problems to transport, closure of airports, closure of roads, adverse weather conditions, heavy snow, avalanche or similar events beyond our control. Similarly, we cannot accept responsibility for any additional accommodation or flight/travel costs or subsequent loss of wages as a result of these events.

Competitor Price Match

All price match requests must be sent with an official competitor quote. While Alpybus strives to remain the lowest priced company for transfers, we reserve the right not to match a quote which we deem as 'unofficial' or 'competitively too low'.

Telephone Bookings

All telephone bookings follow the same terms and conditions as online bookings.

Changes to Bookings

Any changes to bookings must be made with Alpybus Office Staff, NOT Alpybus drivers or airport representatives. If you need to cancel/amend an existing booking it is required that you call our office at least 3 days in advance of travel. Any changes in passenger numbers made with less than 24 hours prior to transfer are subject to additional charges.